Shipping & Pickup Policy


Shipping


Orders requiring shipping will be processed and prepared for shipment as soon as reasonably possible. Processing times may vary depending on order volume, Association activities, merchandise availability, and volunteer availability.

When tracking information is available, it will be provided to the customer using the contact information supplied with the order.

Customers are responsible for providing a complete and accurate shipping address at checkout. If you discover an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Once an order has been transferred to the shipping carrier, delivery times are outside the direct control of the Swansboro Firefighters' Association. We are not responsible for delays caused by the carrier, weather, or other circumstances outside our control. However, we will make reasonable efforts to assist customers with shipping concerns.


Local Pickup


Local pickup may be offered at no additional charge for eligible orders.

Customers will receive pickup instructions when their order is ready. Please do not arrive for pickup until you have received confirmation that your order is available.

Pickup arrangements and availability may vary based on Association and Fire Department activities.


Questions About Your Order


If you have questions about shipping, local pickup, or an existing order, please contact the Swansboro Firefighters' Association through our Contact page.

Returns & Exchanges Policy

Merchandise sold by the Swansboro Firefighters' Association helps support our fundraising efforts and charitable mission. Because many of our products are produced or purchased in limited quantities for fundraising purposes, all merchandise sales are generally final.


Damaged, Defective, or Incorrect Items


If you receive merchandise that is damaged, defective, or different from what you ordered, please get in touch with us as soon as reasonably possible after receiving your order.

We will work with you to resolve the issue, when possible, through replacement, exchange, or another appropriate resolution.


Size Exchanges


We understand that apparel sizing does not always work out as expected. Size exchanges may be permitted when:

  • The requested replacement size is currently available;
  • The merchandise is unworn, unwashed, and in its original condition; and
  • The customer contacts the Association within a reasonable period after receiving the order.

Because our merchandise inventory is limited, we cannot guarantee the availability of another size.

Customers may be responsible for shipping costs associated with a size exchange unless the original item was incorrect, damaged, or defective.


Refunds


Refunds are generally not provided for merchandise simply because a customer changes their mind or selects the wrong size.

When circumstances warrant a refund, it will normally be returned to the original payment method. Processing times may vary depending on the payment provider.


Please get in touch with us before returning or mailing merchandise so we can provide appropriate instructions.

Privacy Policy

The Swansboro Firefighters' Association respects the privacy of our supporters, customers, donors, and website visitors. This Privacy Policy explains the types of information we may collect through our website and how we may use that information.


Information We Collect


Depending on how you use our website, we may collect information such as:

  • Name
  • Email address
  • Telephone number
  • Billing and shipping information
  • Merchandise order information
  • Donation information
  • Messages submitted through contact forms
  • Basic website usage and analytics information


Payment Information


Online payments may be processed through third-party payment processors including Stripe, PayPal, or Venmo.

Payment processors may collect and process payment-card and other financial information necessary to complete a transaction. The Swansboro Firefighters' Association does not need to receive or store your full payment card number when transactions are processed through these providers.

Your use of a third-party payment service may also be subject to that provider's privacy and security practices.


How We Use Information


Information collected through our website may be used to:

  • Process and fulfill merchandise orders
  • Process donations
  • Communicate about orders, donations, or inquiries
  • Provide customer support
  • Coordinate shipping or local pickup
  • Maintain appropriate financial and organizational records
  • Improve our website and services
  • Prevent fraud and protect the security of our website and transactions
  • Comply with applicable legal, tax, accounting, or regulatory requirements.


Sharing of Information


The Association does not sell personal information collected through its website.

Information may be shared with service providers when reasonably necessary to operate the website, process payments, fulfill orders, provide shipping, maintain records, or perform other services on behalf of the Association.

Information may also be disclosed when required by law or when reasonably necessary to protect the Association, our users, or others.


Data Retention and Security


We take reasonable measures to safeguard personal information in our possession. No online system can guarantee absolute security.

Information may be retained for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, accounting, tax, legal, and organizational recordkeeping requirements.


Questions?


If you have questions about this Privacy Policy or information you have been provided through our website, please get in touch with the Swansboro Firefighters' Association through our Contact page.